Privacy Policy
Last Updated: January 2025
Our Commitment
luminos ar is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services.
1. Data Collection
We collect the following types of personal data:
- Contact Information: name, email address, phone number
- Usage Data: IP address, browser type, pages visited
- Communication Data: messages sent through contact forms
- Cookie Data: preferences and session information
2. How We Use Your Data
We process your data for:
- Service delivery and customer support
- Responding to inquiries and communications
- Website improvement and analytics
- Legal compliance and regulatory requirements
- Marketing communications (with your consent)
3. Legal Basis for Processing
We process your data based on:
- Consent: for marketing communications and cookies
- Contract: to provide requested services
- Legitimate Interest: for business operations and improvements
- Legal Obligation: for tax and regulatory compliance
4. Data Protection Measures
We implement security measures including:
- Encryption for data in transit and at rest
- Access controls and authentication systems
- Regular security audits and assessments
- Breach notification procedures (within 72 hours)
- Secure data storage and backup systems
5. Data Retention
We retain your data for:
- Contact form submissions: 3 years
- Service records: 5 years
- Financial records: 7 years (legal requirement)
- Marketing data: until consent withdrawn
6. Your Rights
Under Singapore's Personal Data Protection Act, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to data processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with supervisory authorities
7. Third-Party Services
We may share data with:
- Cloud service providers for hosting and infrastructure
- Analytics providers for website usage analysis
- Payment processors for secure transaction handling
- Email service providers for communication management
8. International Data Transfers
Your data may be transferred to and processed in countries outside of Singapore. We ensure appropriate safeguards are in place through standard contractual clauses and adequacy decisions.
9. Contact Information
For questions about this Privacy Policy, contact us at: